Frequently asked questions
How large are your samples and how do they come?
Digitally printed samples come in a standard 8.5"x11" inches.
I received a damaged roll but some of my paper is fine, what should I do?
STOP! Do not proceed any further. Please call us immediately at (631) 449-3311, firstname.lastname@example.org . Do not cut, trim or begin hanging any wallcovering if any of your wallcovering is damaged.
What does untrimmed mean?
Untrimmed means that the excess paper on the edges of the product will have to be trimmed off by hand before the product is hung. This is typically a precise process and will require a steady hand to do so. When certain products are manufactured, the print/pattern will not bleed off the paper like most wallpapers. Our digitally printed patterns will come untrimmed so please be aware when you place your order.
What does make-to-order mean?
MTO (Make to Order) is a manufacturing process in which manufacturing starts only after a customer's order is received. All of our products are made to order which means we don't have anything in stock.
What is lead time?
Lead time measures how long it takes to complete a process from beginning to end.
In manufacturing, lead time often represents the time it takes to create a product and deliver it to a consumer.
Pillows (1-2 weeks)
Wallpaper (3-6 weeks)
Lighting (4-6 weeks)